Expand Access Points Case Study

The Problem

A national women’s healthcare provider needed a way to increase access to care without increasing cost. Considerable investments had been made in a scheduling solutions that did not accommodate new patients and required personnel to approve each transaction, wiping out any potential cost benefit as planned.

The Solution

UPIC leadership dedicated several months to understanding and documenting requirements and workflows through a collaborative process, facilitating a comprehensive National RFP process.

UPIC Leadership engaged key subject matter experts to down select potential providers and identify risks and benefits to each solution and negotiate competitive costs for implementation and maintenance.

Ultimately, this resulted in a real-time scheduling solution fully integrated with client Electronic Patient Management System.

“UPIC brought their in-depth knowledge of relationship-building experience to the table and guided us to a solution that our patients adopted, literally, overnight.”

– Chris Williams, COO, National Family Planning Organization

20% of all appointments scheduled online

70% combined 70% show rate for all appointments booked online and by phone. Established workflows between platforms allowing meaningful patient no show follow up and rescheduling

20% reduction in call center related costs associated with appointment scheduling allowing more time with patients with special needs